Shipping policy
Shipping Policy
Thank you for shopping with Slay By Glow. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times vary depending on your location:
• United States: 7–15 business days
• Canada: 7–18 business days
• International: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
We proudly offer **Free Standard Shipping** on all eligible orders unless otherwise stated during checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to become active after shipment.
International Shipping
We ship to many countries worldwide. Delivery times may vary based on customs processing and local postal services.
Customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country. These charges are not included in the purchase price or shipping cost unless otherwise stated.
Delayed or Lost Shipments
While we work with trusted shipping partners, delays may occasionally occur due to weather, customs inspections, carrier issues, holidays, or other circumstances beyond our control.
If your package appears delayed or lost, please contact us and we will gladly assist you in working with the shipping carrier to locate your order.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Slay By Glow is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error, contact us immediately. We will do our best to update your order before it is processed.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product, packaging, and shipping label so we can assist you promptly.
Contact Us
If you have any questions regarding shipping or your order, please contact Slay By Glow through our Contact Us page. Our team is happy to assist you.